Solution Delivery Manager

PostNord has a visible yet invisible round-the-clock structure that is an important and sustainable part of society. We are humble and proud of our societal mission, our knowledge, and our ability to execute. As a Solution Delivery Manager, you will be a key person in solving the challenges we face. Together, we create an innovation culture that drives development.

You, us, and the job

We are now looking for a Solution Delivery Manager who will play an important role as the bridge between business and production. In close collaboration with PostNord's sales team, you will create, maintain, and develop effective, sustainable, and profitable production solutions. Once the business is completed, you will take over the operational responsibility, ensuring that everything is correctly documented and that the systems are updated.

You will be a proactive support in the organization, handling any customer challenges and continuously working to improve logistics solutions for the best possible customer experience and business benefit, both for the customer and PostNord. We prefer the location to be Jönköping or Malmö, but for the right candidate, we are also open to other options such as Växjö or Gothenburg. Travel is part of the job, mainly during the day but with the occasional overnight stay.

What you will do

• You will engage and collaborate with selected customers at operational, tactical, and strategic levels to ensure long-term growth and profitability.
• Through your understanding of the customer's business and what creates value, you will identify both direct and underlying needs.
• You will contribute insights into logistics for B2C, B2B, and supply chain.
• Maintain direct contact with the customer during the sales process on production-related issues to support the salesperson.
• In collaboration with our production units, you will be responsible for cost calculations.
• Together with the salesperson, you will document and implement the designed production solution in SOP and ensure it is updated.
• You will ensure a safe implementation of new assignments, follow up and adjust solutions as needed, and be responsible for correct documentation in the CRM system Salesforce.
• Identify and eliminate recurring quality issues in collaboration with production.
• Advise on packaging, layout, and labels.
• Stay updated on PostNord's offerings, processes, systems, pricing policy, sales tools, etc.
• Work with market monitoring and identify trends that affect the business.

Who you are

• Results- and delivery-oriented: You work effectively towards set goals and conduct proactive analyses to counteract any gaps.
• Driven: You want to achieve a lot and have a clear vision and strong focus.
• As a person, you find it easy to build relationships both externally and internally.
• You have an understanding of the overall business and are a good communicator.
• You are meticulous and well-organized.
• Communicative and pedagogical: You have the ability to communicate the value of customer solutions and are good at motivating others to prioritize and drive improvements from a customer perspective.
• Collaboration at all levels: You collaborate well both internally and with customers.
• You are unique: We place great importance on your personal qualities.

What you bring

• We see it as a merit if you have a relevant academic degree, for example in logistics, marketing, industrial economics, or similar.
• Training in sales, business acumen, and sales techniques, such as Spin, is an advantage.
• At least a few years of documented experience from a similar customer-facing role in a larger company where you have acted as a bridge between sales and production.
• Solid experience in logistics solutions B2B, B2C, C2C.
• Ability to collaborate and communicate at all levels, including at the management level both internally and with customers.
• Data-driven working methods and experience in creating designed solutions based on business conditions.
• Good knowledge of the Office suite, SharePoint, Salesforce or other CRM systems, and other relevant digital tools.
• Good knowledge of Swedish and English, both spoken and written.

Why we exist

PostNord is one of Sweden's oldest and largest companies, and we have an important societal mission to ensure postal service to businesses and individuals throughout Sweden. We are in a constant transformation and consistently work to develop both our offerings and our employees. As the leading provider of communication solutions to, from, and within Sweden, we simplify everyday life for people. With us, people from diverse backgrounds and experiences work, and you will be part of a workplace that actively works with diversity.

Welcome with your application

We are continuously selecting candidates, so do not wait to send your application. In the application process, we use video questions as part of our selection. If you have any questions about the position, please contact Casper von Sivers - TA Specialist at [email protected] (mailto:[email protected]) or email [email protected] (mailto:[email protected]). We look forward to hearing from you!

For union contacts, see Union Contacts (#).

Round the clock, we are on our way – from one person to another, from one company to another. Every day we deliver over 4.5 million letters and 600,000 packages. Every shipment is important – mail, packages, and logistics enable relationships and business. Here you can make an impact!

PostNord is the leading provider of parcel and logistics services to, from, and within the Nordic region. We have over 26,500 employees and as one of the largest employers in the Nordics, we take great social responsibility. We offer an attractive and developing workplace where employees can grow and thrive. With us, you get fair working conditions according to collective agreements, occupational pension, wellness benefits, and other perks through our own employee foundation PostNord Plus. We prioritize both our customers and our employees, believing that development and career opportunities are the foundation for being an attractive workplace for employees and a comprehensive provider for our customers.

We are leading the industry into a low-carbon economy, aiming to be fossil-free by 2030. We continuously work to reduce our environmental impact by investing in fossil-free transport and developing sustainable solutions for our customers and employees. With our expertise and unique distribution network, we develop the conditions for future communication and trade.